Toyota introduces 60-day money-back guarantee and five-year warranty

Toyota has totally revamped its warranty offer for 2019, moving it from one of the last of the three-year warranty holdouts to one of the industry’s front-runners, thanks to a new 60-day refund offer for faulty vehicles.

The money-back guarantee will be offered to customers that experience, in Toyota’s words, "any failure that prevents the vehicle from being driveable within 60 days of collecting their new vehicles".

Australia’s consumer laws also provide customers with the ability to seek a repair, replacement or refund on a faulty vehicle, but both Toyota and Holden now offer this as a stand-alone sales feature.

As well, a five-year, unlimited kilometre warranty will be offered across the Toyota range from today, while commercially used vehicles will be limited to 160,000km within that five-year period.

This puts Toyota on the same footing as eight of the top ten car brands in Australia, including Hyundai, Mazda, Holden and Ford. It also moves it past the three-year warranty offered by Nissan, as well as premium European brands like Mercedes-Benz, Audi and BMW.

Toyota also claims that the warranty on engines and transmissions can be extended to seven years if the vehicle is regularly serviced at a Toyota dealer, while hybrid battery warranties can be extended to ten years for cars like the Camry Hybrid and Corolla Hybrid if annual inspections past Year Five are booked through Toyota.

Toyota Australia's vice president sales and marketing Sean Hanley said the new deal, known as the Toyota Warranty Advantage, is the next step in the company’s "consumer-focused changes".

"Toyota Warranty Advantage demonstrates the willingness of Toyota and our dealers to provide excellent customer care that matches the enviable reputation of our vehicles for quality, durability and reliability," he said.

"Our guests have told us that being able to remain on the road, with minimal disruption and inconvenience was most important to them.”