Mercedes models under recall: S and C Class, GLE, GLC, EQC and GLS affected

Mercedes-Benz Australia has issued multiple recall notices for a number of its popular models this month, with the most affected being the GLE and GLS.

According to the Department of Infrastructure, 804 examples of the 2019-2021 GLE and GLS are included in the recall due to a manufacturing defect.

The threaded nut connecting the negative terminal for the 48-volt electrical system under the front passenger seat may not have been tightened sufficiently, which could result in a higher-than-intended temperature and cause a vehicle fire.

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A list of VINs for the GLE and GLS can be found here.

Mercedes's S- and C-Class sedans are also under recall, affected by a different issue. The carmaker has put 657 MY21 cars on notice due to a software issue.

The automatic network search of the emergency call system (eCall) may be deactivated.

If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically, and, as a result, emergency vehicles may not be directed to the affected vehicle or may be delayed – increasing the risk of death if a serious injury has occurred.

A list of VINs for the S-Class and C-Class is available here.

A further two examples of the 2022 C-Class are affected by another issue with the call system, whereby the overhead control panel may fail due to a software issue. In this case, voice connection with the emergency call centre may fail and data about the vehicle's location will not be transferred.

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VINs for those two cars are here.

And finally, another two cars, a MY21 GLC and EQC, have a manufacturing defect with their headlights.

Details for the VINs for those are available here.

Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to arrange with their nearest authorised dealership to have the work carried out as soon as possible. Alternatively,the brand can be contacted by phone on 1300 300 896 or email at customerassistancecentre@mercedes-benz.com

Mercedes-Benz has the most recall notices of any other manufacturer selling vehicles in Australia at present.

Of the 74 recalls published this year for cars and utes, Mercedes has 25. The next closest is Kia with five.

"Mercedes-Benz vehicles have always stood for safety and quality. This promise to our customers is firmly anchored in our company values and defines our day-to-day actions," a spokesperson for Mercedes told WhichCar.

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"Our continual product monitoring, backed up by advanced digitalisation, means we are able to detect the tiniest deviations at a very early stage in the production process. Likewise, we can also quickly and promptly analyse and undertake potentially relevant product updates for vehicles that are already in customer hands.

"Yes, the number of recalls has risen. However, these measures are first and foremost a sign of our precautionary and stringent actions. We consistently set the very highest standards on such matters – regardless of whether a recall impacts one vehicle or a larger number of vehicles.

"We are aware that each measure can often lead to our customers having to pay an unexpected visit to the service centre. We deeply regret the resulting inconvenience – but nevertheless consider it our duty to act consistently and decisively in line with our brand promise."

Last month Mercedes-Benz put out a wide-spread recall notice for its ML, GL and R-Class models built between 2005 and 2013, telling owners to stop driving them immediately until they could be inspected.

Impacting a total of 17,687 units, the notice said the sealing of the brake booster in all three models may corrode, leading to an air leak which could result in a reduction of braking performance.